Yinaje guarantees

Posted by Lu Mickey on

15 days product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.

Below please find its procedure:

1. Within 15 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;

-What we will need from you.

A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;

2. We will review your claim and contact you if we need more information;

3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.

Will I need to send the item back to Yinaje?

Only high value products need to be returned. "High value" is determined by our customer service team and it usually refers to items worth $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return a item, we are responsible for paying the return shipping fees.

Where do I send returns?

Items must be returned to the warehouse of Malaysia. 
Cnee:Cross Border Returns--DPE
Adress:Ninja Logistics Sdn. Bhd.
Unit 3.1, Mapletree, Jalan 22/1, Seksyen 22, 
40300 Shah Alam, Selangor

Do I need to return all its components or just the faulty part?

Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.

Find out what is not covered by Warranty here

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